Earn points & discounts every time you shop with Capsule.
Capsule Style Club Frequently Asked Questions
Joining the Capsule Style Club Rewards Program
What is the Capsule Style Club?
Our Capsule Style Club rewards program is our way to give back to you for being a loyal Capsule customer. Every time you shop at Capsule, you'll earn points for purchases, which can then be redeemed for a discount code to be used on future purchases at Capsule. Style Club points are earned for purchases made in store & online. Please make sure you are logged in to your Capsule Style Club account before ordering as we are unable to go back & add points for any past purchases.
Who can join?Anyone can join the Capsule Style Club! Check out the Style Club portal located in the bottom right corner of our website.
Earning Capsule Style Club Points
How do I earn points?
Make sure you are logged in to your Capsule Style Club account before placing your order. If checking out through PayPal or Amazon, first login to your account on our website, then checkout with any payment option as usual. You can earn points for every $1 spent at Capsule online & in store. To see all the ways you can earn points, click the "Earn Points" tab in the Style Club portal.
Is there a limit to the number of points I can earn?
Nope. Go ahead & earn as many as you can!
Can I receive points on past purchases?
We are unable to give points on past purchases. Make sure that you are logged in to your Capsule Style Club account before purchasing.
Using Your Capsule Style Club Points
How do I redeem my points?
In the Capsule Style Club portal, select the tab "Redeem Points". Here you will see all of the rewards we offer. If you have enough points, you can redeem them for a reward.
Can I combine Capsule Style Club accounts or transfer points?
We cannot combine Capsule Style Club accounts. Please use the same account each time you check out. Points are not transferable.
Do Capsule Style Club Points expire?
Your points do not expire, but should we ever discontinue our Capsule Style Club rewards program, any remaining points will no longer be available.
What products can I redeem points on?
You can redeem your Capsule Style Club points on all products sold at Capsule with the exception of items in our Seconds Sale.
Do claimed discounts ever expire?
Claimed discount codes expire in 10 years. Make sure to copy your voucher code & use that at checkout in the discount code box.
Can I combine a Capsule Style Club discount code with another discount code or special offers?
Only 1 discount code is valid per order. It cannot be combined with other codes.
Understanding Your Capsule Style Club Account
What do the 'Approved', 'Pending' & 'Cancelled' statuses mean?
Approved: These points can be redeemed on rewards immediately.
Pending: These points need to be verified before you can redeem them. This typically applies to purchases & referrals. There is a 14-day pending period on points earned through purchases.
Cancelled: These points will not be added to your account & happen when you cancel a purchase.
Why did my account balance go down?
You cancelled or returned a purchase.
Can I use my points during checkout?
Not directly - please redeem your points through the Capsule Style Club portal to receive your discount code which can then be applied during checkout.
How do I view my point balance?
Log in to the Capsule Style Club portal found on the bottom right of our website. Your point balance is found at the top left-hand side of the Capsule Style Club portal.
How do I report a problem?
Please email us at email@example.com.