Placing a Return
Click the button below to visit our returns center & start your return. You'll need your email & order number handy.
Our Return Policy
We offer returns & exchanges on all Capsule items that are new, unworn & unwashed with the tags still attached.
- For returns requesting a refund to the original form of payment, we charge a flat rate of $4.95 for a prepaid shipping label.
- For returns requesting a refund in the form of Capsule Credit, we offer a free prepaid shipping label. Capsule Credit can then be used on future purchases at Capsule.
- Exchanges are always free.
We only allow one return per order, but you may combine multiple orders into one return. Original shipping will not be refunded when requesting a refund.
We stand behind our quality & sustainability promise. If you have questions about your order, please reach out to use at feel firstname.lastname@example.org in an email referencing your order number, item name, color & size of the item, as well as photos of the issue you’re experiencing. If reaching out about a potential defect in your garment after 30 days from purchase date, the garment will be considered “wear & tear” & will not be eligible for a refund, exchange, or store credit.
Within 30 Days of Purchase
Returns are accepted on all new, unworn & unwashed garments with the tags still attached within 30 days of purchase date for a full refund to the original form of payment.
Between 30 & 60 Days of Purchase
Returns are accepted on all new, unworn & unwashed garments with the tags still attached between 31-60 days of purchase for Capsule Credit.
Items Denied for Return
An item can be denied for return if the item reflects any of the following:
- Deodorant marks
- Detached tags
- Animal or human hair
- Lingering odor, such as smoke or cologne
- Any visible wear, wash or damage
- External forces (damage from animals or weather